Plain-language summary: The Print Hive collects only the information needed to prepare your quotes, produce your orders and communicate with you. We never sell your personal information.
General information
The Print Hive shall take all reasonable steps to protect the personal information of users. For the purpose of this policy, “personal information” is defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).
We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share and protect the information collected through https://theprinthive.co.za (the “Website”). In this Privacy Policy, “we”, “us”, “our” and “The Print Hive” refer to The Print Hive. For more information about us, see “Our details” at the end of this policy.
This Privacy Policy is incorporated into and subject to our Terms and Conditions. Capitalised words used but not defined in this Privacy Policy have the meaning given to them in the Terms and Conditions.
The practices described in this Privacy Policy apply only to information gathered online through the Website. This Privacy Policy applies where we are acting as a responsible party (data controller) with respect to the personal data of visitors, users, clients and customers (“you” or “your”); in other words, where we determine the purposes and means of the processing of that personal data.
Please read this Privacy Policy carefully because it affects your rights under the law. By using the Website you confirm that you have read and agreed to be bound by this Privacy Policy. We may modify or amend this Privacy Policy from time to time; your continued use of the Website following the posting of changes means you accept those changes. If we intend to apply modifications retroactively or to personal data already in our possession, we will provide you with notice.
Your data
The Print Hive strives to provide you with the best possible service. In order to provide this service, we may need to collect information from you from time to time. At all times we try to collect only the information we need for the particular function or activity we are carrying out, and use it in accordance with this Privacy Policy.
We collect two basic types of information from your use of the Website: personal data and non-personal data.
Data we collect
We may collect the following personal data from you:
- Full name;
- E-mail address;
- Phone number;
- Company name and business details;
- Delivery and billing address;
- Preferred contact details and quote-delivery channel;
- Artwork, logos and files you upload for quoting or production.
How we collect data
The most common ways in which you give us your personal data are:
- Requesting a quote or submitting a quote request through the Website;
- Uploading artwork or logo files for branding and print work;
- Contacting us for service or other assistance;
- Signing up to receive e-mail communications from us;
- Participating in promotions or competitions we may run;
- Any other place on the Website where you knowingly volunteer personal data.
Personal data on or from social media
When you interact with the Website or with The Print Hive through a social media platform, such as Facebook or Instagram, we may collect the personal data that you make available to us on that page, including your account ID or handle. We will comply with the privacy policies of the corresponding social media platform and will only collect and store such personal data as we are permitted to collect by those platforms.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Use of personal data
We do not sell or license your personal data to any third party.
We may process your personal data where necessary for the establishment, exercise or defence of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Specifically, we use your personal data for the following:
- Preparing, amending and confirming quotes you request;
- Providing goods and services to you;
- Processing your requests or instructions;
- Responding to your queries and requests;
- Investigating complaints;
- Recognising you when you return to our Website;
- Processing your feedback on goods and services;
- Sending you marketing and informational communications, where you have opted in;
- Enforcing our Terms and Conditions;
- As otherwise required or authorised by law or a government agency.
Sharing of personal data
Service providers. We may share your information with service providers only where needed for hosting, e-mail delivery, file storage, accounting, payment processing, courier or production support. Each provider may only use your information to perform the relevant service for us.
Production partners. Where an order requires it, we may share the details necessary to produce or deliver your goods (for example sizing, branding artwork and delivery address) with our trusted suppliers and production partners.
We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, to protect our vital interests, your vital interests or those of another natural person, or for the establishment, exercise or defence of legal claims.
Retaining and deleting personal data
Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.
Quote and order records are retained for as long as required for business, tax and legal record-keeping. In some cases it is not possible to specify in advance the periods for which your personal data will be retained; in such cases we determine the retention period based on our legitimate interests, namely the proper administration of our Website and business.
Notwithstanding the above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Data security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing. This includes, for example, firewalls, password protection and other access and authentication controls.
We use HTTPS
HTTPS is an internet communication protocol that protects the integrity and confidentiality of data between your device and theprinthive.co.za. HTTPS ensures your communication with us is encrypted (secure from eavesdroppers), integral (your data cannot be modified or corrupted during transfer) and authenticated (you are always communicating with our servers).
However, no method of transmission over the internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If we learn of a security-systems breach, we will attempt to notify you electronically so that you can take appropriate protective steps, and may post a notice on the Website.
Non-personal data
Non-personal data includes information that does not personally identify you, but may include tracking and usage information about your location, demographics, use of the Website and the internet. When you interact with the Website, our servers may automatically keep an activity log of your use. Generally we collect and store the following non-personal data:
- Device information such as IP address, browser type and browser language;
- Usage information about your use of the Website, such as pages viewed;
- Traffic information such as time and date of access and referring site addresses;
- Your search terms and search results on the Website.
We may use non-personal data to understand how users use parts of the Website and to improve the Website.
Enquiry and quote data
We may process information contained in any enquiry or quote request you submit to us regarding our goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of preparing your quote and offering relevant goods and/or services to you. The legal basis for this processing is consent and the taking of steps, at your request, towards entering into a contract.
Customer relationship data
We may process information relating to our customer relationships, including your name, your contact details and information contained in communications between you and us. This data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our goods and services. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
Transaction and payment data
We may process information relating to transactions that you enter into with us, including your contact details and the transaction details. Transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests, namely the proper administration of our Website and business.
Your data privacy rights
Under POPIA (and, where applicable to you, the GDPR) you have the following rights. Some of these rights are complex; you should read the relevant laws and guidance from the regulatory authorities for a full explanation.
Right to access. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to that personal data together with certain additional information, including the purposes of the processing and the categories of personal data concerned.
Right to rectification. You have the right to have any inaccurate personal data about you rectified and any incomplete personal data about you completed.
Right to erasure. In some circumstances you have the right to the erasure of your personal data without undue delay, including where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent to consent-based processing, or where the data has been unlawfully processed. Exclusions apply, including where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
Right to restrict processing. In some circumstances you have the right to restrict the processing of your personal data, for example while you contest its accuracy or have objected to processing.
Right to object. You have the right to object to our processing of your personal data on grounds relating to your particular situation where our legal basis is legitimate interests. You also have the right to object at any time to processing for direct-marketing purposes; if you object, we will cease processing your personal data for that purpose.
Right to data portability. Where the legal basis for processing is consent or contract, and processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.
Right to complain. If you consider that our processing of your personal data infringes data-protection laws, you have the right to lodge a complaint with the Information Regulator (South Africa) — inforegulator.org.za — or, if you are in the EU, with your local supervisory authority.
Right to withdraw consent. To the extent that the legal basis for processing is consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us — see “Our details” below.
Your choices
You may update the information you have provided to us at any time by contacting us. You may opt out of marketing communications at any time; however, you will not be able to opt out of service-related or transactional communications (for example, quote confirmations) while you have an active quote or order with us. Even after a request is completed, we may retain your information for the purposes set out in this Privacy Policy.
Cookie policy
A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page. Cookies may be “persistent” (remaining valid until their expiry date unless deleted) or “session” cookies (expiring when the browser is closed). Cookies do not typically contain any information that personally identifies you, but personal data that we store about you may be linked to information stored in and obtained from cookies.
We use cookies for the following purposes:
- Status and session — remembering your quote in progress as you browse the Website;
- Authentication — identifying administrators when they sign in;
- Security — protecting the Website and preventing fraudulent use;
- Analysis — helping us analyse the use and performance of the Website;
You can manage or disable cookies in your browser settings. Disabling cookies may affect features such as your in-progress quote.
Links to or from other websites
The Website may contain links to other sites operated by third parties. The practices described in this Privacy Policy do not apply to information gathered through those sites, and we are not responsible for the actions and privacy policies of third parties.
Changes and updates
Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify this Privacy Policy, we will make the updated version available through the Website and indicate the date of the latest revision. Material changes will come into effect 30 days after posting. Your continued use of the Website after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version.
Our details
This Website is owned and operated by The Print Hive, South Africa.
For privacy enquiries, or to exercise any of your rights, contact us at info@theprinthive.co.za or through the contact page.